Shoeaholics - Never enough! Shoeaholics

Customer Service

Returns policy

  • International Returns

    We guarantee to refund any item purchased on shoeaholics.com that you are not completely satisfied with, once it is returned to us in a saleable condition within 20 days of receipt.

    International returns process

    Follow the instructions below to return your item(s):

    • Fill out the form enclosed in your parcel.
    • Please ensure you mark whether you would like a refund or an exchange and reason for return.
    • Use the resealable sticky panels on your Shoeaholics packaging to seal your package.
    • Take your parcel(s) to your nearest Post Office and send to the following address:

    Shoeaholics Online Returns, DSV Logistics, Thrapston, Kettering, NN14 4QS United Kingdom

    We do not offer free returns on any international orders; you will need to pay for items to be shipped back to the UK.

    Please note, you cannot return purchases made online to any of our international stores.

    Returns Policy

    Please return your unworn items with 14 days (20 days for International orders) of purchase for a full refund of goods.

    All items must be returned with original packaging and all barcodes and tags.

    Shoes

    We advise to try on shoes on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product.

    Jewellery

    Earrings and hair accessories may only be returned if faulty. We do not accept returns of earrings and hair accessories for hygiene purposes.

    International exchanges

    If you wish to purchase an alternative size, colour or style then we would advise you to return your purchase and place a new order for the desired style. We are unable to offer exchanges at this time.

  • UK Mainland, Northern Ireland and Channel Islands Returns

    We offer free returns for orders from UK mainland, Northern Ireland and the Channel Islands.

    A returns label and instructions will be included in your shipment. To print out a replacement label click here.

    Please return your unworn item with 14 days of purchase for a full refund of goods.

  • How to Return for UK Orders

    Returning is easy as it is free of charge for orders on shoeaholics.com.

    Follow the instructions below for easy returns:

    • Fill out the form enclosed in your parcel.
    • Please ensure you mark whether you would like a refund or an exchange and reason for return.
    • Use the resealable sticky panels on your Shoeaholics packaging to seal your package.
    • Secure the prepaid postage label provided on the outside of the packaging.
    • Take your parcel(s) to your nearest Post Office, you will not be charged to send your goods back to us.

    The Post Office will provide you with a Proof of Postage receipt; you should keep this as it contains the tracking information for your parcel. Please note that without your Royal Mail receipt, we cannot take responsibility for your parcel if it does not arrive back to us. In such circumstances we would, unfortunately, not be able to offer a refund.

  • Exchanges for UK Orders

    If you wish to purchase an alternative size, colour or style then we would advise you to return your purchase and place a new order for the desired style. We are unable to offer exchanges at this time.

  • Cancelling your Order

    According to the Consumer Contracts Regulations, which implement the Consumer Rights Directive in UK customers have 14 working days (beginning the day after receipt) to cancel a purchase. Order cancellations must be made in writing to Customer Services at customerservice@shoeaholics.com quoting your order number. In this case, you must return any cancelled items received by you to us within 14 days of your cancellation and we will provide, within 14 days of receipt of your notice or, if applicable 14 days of receipt of cancelled items, if this is later, a full refund for unused items returned in their original, undamaged packaging. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

  • Returns policy

    Please return your unworn items with 14 days (20 days for International orders) of purchase for a full refund of goods.

    All items must be returned with original packaging and all barcodes and tags.

    Shoes

    We advise to try on shoes on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product.

    Jewellery

    Earrings and hair accessories may only be returned if faulty. We do not accept returns of earrings and hair accessories for hygiene purposes.

  • Receiving a refund

    We aim to process all customer refunds within 2-3 weeks of the items being received back into our warehouse. Refunds will be credited to your original method of payment. You will be notified by email once your refund has been processed. Please allow 3-5 working days for the refund to be received back into your account from this date.

  • Late Returns

    UK Orders: Items should be sent back to us within 14 days.

    International Orders: Items should be sent back to us within 20 days.

    Returns outside these timeframes may be accepted at the discretion of our Online Customer service team.

  • Important Information

    Earrings and hair accessories may only be returned if faulty. We do not refund or exchange earrings or hair accessories. Please also note that items must be returned with all of the barcode tags intact.